Return policy

Return DOA (Dead on Arrival) Item

Policy: Any products , regardless of the guarantee offered, dead on arrival (incorrect usage excluded) within 5 days after delivery or 30 days after shipment if the delivery date is not traceable (The order shipment date and order notification are provided to you by email).

Details: To complete the process, we need the following documents:

  1. Both sides of custom declaration form.
  2. The Model and PO number we marked on the product or on the package box.
  3. To clarify the package is intact or not on delivery.

You can follow the steps below to upload the documents:

  1. Sign in with your Cnoutletshop account
  2. Go to contact-us
  3. Select the Order Number
  4. Select the Type of Email: Broken or Defective items received
  5. Upload the documents and the message.

We will appreciate if you can provide more details, that would help us to investigate and avoid the same situation occur again.

And, we will keep in touch with you until the process is completed.

 

Return Defective Item

Policy: We try our best to make sure the products shipped to our customers are in the best condition. If your product turns out to be defective (physical damage or incorrect use excluded), and the product is going to be returned, please note that customers should take responsibility for the return postage.)

Details: All customers should contact us by Customer Service Express. Cnoutletshop will not be responsible for returned item(s) without notifying us in advance. When contacting us please include the following information:

1) Photos of the front and back of the packaging envelope or box

2) The picture of the model and PO number of the item

3) Photo, video or screenshot of the defective item

4) Photo, video, screenshot, or description of the defect or defective area

 

— Within 180 days from the date of shipment

Policy: Upon being returned, the defective item will be repaired or replaced, or partially refunded. Return shipping fee will be sole responsibility of the customer.

Detail: If the product turns out to be defective within 180 days from the date of shipment, and customer returns the product to us, please note the return shipping costs will be on your sole responsibility. We will pay the shipping fees that we resend the products to you. However, depreciation fees and/or handling fees is needed for replacement or refund.

 

— After 180 days from the date of shipment

Policy: Upon being returned, the defective item will be forwarded to the factory for repair or replacement. The shipping cost both ways will be covered by customers.

Detail: If the item becomes defective after 180 days from the date of shipment, we don’t suggest customers return our products as the warranty is expired, but customers are still allowed to send the unit back to us as long as the product is still on sales. We will help forwarding the item to the manufacturer for repair or replacement after the product arrives at our warehouse, the shipping cost both ways have to be covered by customers. Any cost incurred during the process will be at customer’s expense as well. Depreciation fees and/or handling fees is needed for replacement or refund.

 

Return Incorrect Item Received

Policy: If the item you received is completely different from the one you ordered, please contact us via our Customer Service and provide us with the picture to show the mistake.

If return is necessary, please make sure that the incorrect item you returned is wrapped in the original package and the product is in the same condition. However, if you find it useful and prefer to keep it but the price doesn’t satisfy you, you can contact us.

Details: To complete the process, we need the following documents:

  1. Both sides of custom declaration form.
  2. (Optional) The Model and PO number we marked on the product or on the package box.
  3. To clarify the package is intact or not on delivery.

If there is one or a few accessories of the item missing, please display all the accessories of this item in one picture and send it to us.

If there’s missing items in the parcel, the second document won’t be necessary.

You can follow the steps below to upload the documents:

  1. Sign in with your Cnoutletshop account
  2. Go to contact-us
  3. Select the Order Number
  4. Select the Type of Email: Wrong or Less Items received
  5. Upload the documents and the message.

We may take 7 to 10 working days to process with the information you uploaded and will keep in touch with you.

Because different batches of the products, item logo or packaging you received may be different from the one displayed on our website. If the main functions or appearance of the product proved to be consistent, please understand the case which won’t be applied in this policy.

 

Return Unsatisfied Products

If you are unsatisfied with the items you purchased, then just return it within 5 days of receipt for a full refund or an exchange. If the defection is not a result of our fault, customers will be required to cover shipping costs both ways.

And please make sure the items you send back to us is in the original packaging, and the merchandise is in the same and good condition.

The return address and shipping fee, please contact our CS staff to further confirm it.

 

 

Important Notes:

  1. All customers should contact us by Customer Service Express before returning any item(s).Cnoutletshop will not be responsible for returned item(s) without notifying us in advance. When contacting us please include the following information:

1) Photos of the front and back of the packaging envelope or box

2) The picture of the model and PO number of the item

3) Photo, video or screenshot of the defective item

4) Photo, video, screenshot, or description of the defect or defective area

Please note that customers should take responsibility for the return postage.

 

2, Please keep all packaging material as they’re needed for returns. After returning the products, please provide us the tracking number of the returned package, if there is no tracking number available, a picture of shipping receipt is necessary.

 

3, Refunds can be taken as cash through your original paid account. The refund does not cause any additional fees and does not expire.

 

4, Please use the cheapest way to ship the item(s) back. The sender is responsible for all the consequences such as tax if customers don’t notify us before returning the products via DHL, EMS, UPS and FedEx express. And express courier services such as DHL, EMS, UPS and FedEx etc. are NOT eligible for return shipping cost reimbursements.

 

5, Please remember to include a note in your returned package indicating the following details:

1) Your order number;

2) The returned item model;

3) Original tracking number;

4) Your return address and telephone number.

This note will help expediting the processing time for you.

 

6, If the warranty period/return policy in a specific category/product detail page is different from the policy above.

7, Return Address and shipping cost: please contact Cnoutletshop Customer Service to confirm the address first. Generally it costs no more than 20USD if you send back by regular airmail, please contact your post office directly to confirm the cost.

 

8, If you are not completely satisfied with your purchase which is not defective or damaged, you may return the item(s) within 7 days from the receipt of your shipment (Returns must be in the original box with all contents). Any cost incurred during the process will be at customer’s expense, besides, depreciation fees and/or handling fees is needed for replacement or a refund of the item value.

 

9, Cnoutletshop reserves the right to make changes and/or improvements to this policy. Any changes will be updated on the forum/Policy Page/HELP section to keep the customers informed.